Returns & exchanges

To return your order, follow the steps below:

1. Fill out the form below with all necessary information according to the country you're returning from.
2. Print out the pre-paid return label and attach it to your MIKUTA box. (Alternatively you can scan the DHL return label's QR code at the DHL drop-off point.)
3. Take it to the closest drop-off point.
4. When received at the warehouse, your return will be processed within 4 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.

Returning from Return charge
(will be deducted from refund)
link
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
free start return
Rest of Europe, US, Canada 20,00 EUR start return
Rest of World 30,00 EUR start return

 

In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.


You are allowed to return purchases within 30 days.

For orders placed between November 20th and December 31st, we allow an extended return period of 60 days (instead of the usual 30 days).

The returned pieces can not be damaged or have any marks of usage and they must be sent back in the original packaging.