Returns
Do you need to return your order? You can start the process by clicking below on “register a return”:
REGISTER A RETURN
GERMANY
Return fees: Free
AUSTRIA & NETHERLANDS
Return fees: 10,00€
REST OF EUROPEAN UNION
Return fees: free
Including these countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
UNITED KINGDOM
Return fees: 10,00€
REST OF EUROPE
Return fees: 20,00€
UNITED STATES OF AMERICA & CANADA
Return fees: 20,00€
REST OF THE WORLD
Return fees: 30,00€
returns conditions
30 DAYS RETURNS
You can start a return within 30 days after receiving the order.
DAMAGED PIECES
Damaged items or with any marks of usage can’t be returned. Preferably, the returns should be sent back in the original packaging but please make sure to remove all the original shipping labels.
In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.
REFUND CONDITIONS
When received at the warehouse, your return will be processed within 4 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.
questions on returns?
If you have any questions regarding the return process, please contact our customer support at: hello@mikuta.com, thank you. We're happy to help!