HELP CENTER
Discover our most Frequently Asked Questions
SHIPPING, DELIVERY, RETURNS & EXCHANGES
WHERE IS MY ORDER?
The tracking link is usually available in the delivery email we sent you and in your MIKUTA account under the 'My Orders' section. To log in to your MIKUTA customer account, please use the same email address you used to perform your order. If you still have a question about your order, please send an email to hello@mikuta.com, we're happy to help!
I WILL NOT BE HOME, HOW CAN I GET MY ORDER?
The tracking link is usually available in the delivery email we sent you and in your MIKUTA account under the 'My Orders' section. To log in to your MIKUTA customer account, please use the same email address you used to perform your order. If you still have a question about your order, please send an email to hello@mikuta.com, we're happy to help!
CAN I CHANGE THE DELIVERY METHOD?
The delivery method cannot be changed once the order is confirmed.
MY ORDERED ITEM IS TOO BIG/SMALL, CAN I CHANGE THE SIZE?
No worries, to perform an exchange please visit our Returns & exchanges page. You are allowed to return purchases within 30 days. The returned pieces can not be damaged or have any marks of usage and they must be sent back in the original packaging. In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.
I HAD TO PAY A TAX EVEN IF I PAID FOR THE DELIVERY, IS IT NORMAL?
Certain countries apply taxes on imported products, so we can't predict or change the fees. These taxes are at the importer's charge.
HOW DO I RETURN MY ORDER?
If you would like to return your order, please visit our Returns & Exchange page. You are allowed to return purchases within 30 days. The returned pieces can not be damaged or have any marks of usage and they must be sent back in the original packaging. In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.
I PAID MY ORDER, BUT DIDN'T RECEIVE A CONFIRMATION EMAIL, WHAT TO DO?
No worries, please check your email spam folder. If your order confirmation is not found there either, please contact our customer support at hello@mikuta.com.
PAYMENTS
MY PAYMENT DID NOT GO THROUGH!
If your payment yet hasn't gone through please try again. If it persists, try a different payment method and send us an email to hello@mikuta.com, we're happy to help!
I PAID MY ORDER, BUT DIDN'T RECEIVE A CONFIRMATION EMAIL, WHAT TO DO?
No worries, please check your email spam folder. If your order confirmation is not found there either, please contact our customer support at hello@mikuta.com.
CAN I PAY WITH ANOTHER CURRENCY?
Yes, most of the banks will allow you to pay in euros. Additional charges might be applied by your bank.
HOW TO APPLY A DISCOUNT CODE?
To apply your discount code, please go to the checkout page and add your code in the section shown below.
PROMOTIONS
The current MIKUTA DAYS will take place until the 14/07/2024, 00:00 CET.
Promo codes cannot be combined to any promotion period.
Orders
I MADE A MISTAKE, HOW CAN I CHANGE/CANCEL MY ORDER?
If you want to change your order, please send an email to hello@mikuta.com asap, we'll do our best to help you. Kindly note that orders can usually be edited a few minutes after finalization only.
I CAN'T FIND MY ORDER IN MY EMAIL ACCOUNT, WHERE IS IT?
Confirmation emails are sent as soon as you finalize your order. If you haven't received yours and can't find your order, please check your email spam folder. If your order confirmation is not found there either, please send an email to hello@mikuta.com. Kindly include your full name and delivery address, and we'll help you locate it!
I NEED AN INVOICE, HOW TO GET IT?
You can view/download your invoice in your order confirmation email. If you can't find it, please send your order number to hello@mikuta.com. Our team will send you the invoice asap.
I HAVE A QUESTION ABOUT MY ORDER STATUS.
Sure! Can you please send your question and your order number to hello@mikuta.com? We're happy to help!
I DIDN'T RECEIVE MY CONFIRMATION EMAIL, WHAT TO DO?
If you haven't found your confirmation email, please check your spam folder or other email categories. If you're still unable to find it, please send an email to hello@mikuta.com, including your full name and delivery address. Our team is happy to help!
PRODUCTS
WHICH SIZE TO CHOOSE?
Please check the FIT + MEASUREMENTS of each product for information regarding the size. Please note that you can exchange your size or color within 30 days.
THE ITEM I'D LIKE TO ORDER IS OUT OF STOCK, CAN I PRE-ORDER IT?
We don't do pre-orders, therefore we highly recommend going to each of your products' pages and adding your email in the 'Notify Me When Available' section, you'll receive an email as soon as we're re-stocked!
I'M NOT SATISFIED WITH MY ORDER, WHAT TO DO?
Can you please send us an email with all of the details to hello@mikuta.com? We'll help accordingly.
ABOUT US
WHERE DO YOU PRODUCE YOUR COLLECTION?
Our clothing and accessories are mainly produced in Portugal. The country in which a certain product is produced can be found on every product page under MATERIAL + CARE. Our jewellery is produced in Germany except for THE BANGLES, which are produced in South Africa. Discover more about our products here.
HOW TO CONTACT CUSTOMER SERVICE?
Please send us an email to hello@mikuta.com, our team is happy to help.
DO YOU DELIVER TO MY COUNTRY?
We ship to more than 90 countries you should be able to select your country when at the checkout page. If your country isn't included please drop us a message, and we'll see what we can do for you!