FAQs

Please check the FIT + MEASUREMENTS of each product for information regarding the available sizes. In case you still require assistance with this topic, please do not hesitate to reach out to our team at hello@mikuta.com.

We do not offer a pre-order service. To be promptly notified of the restocking of an item, please enter your email address in the “Out of stock? Notify me” field on the product page! 

MIKUTA offers an amazing selection of unisex items! You can get to know them here! 

If you wish to update or cancel your order, please send us an email at hello@mikuta.com as soon as possible, and our team will do its best to assist you. Kindly note that orders can usually only be successfully edited within a few minutes after their confirmation. 

No worries! Please check your email spam folder as well. If your order confirmation is not found there either, please contact our team at hello@mikuta.com. 

Your invoice is available in the order confirmation email! If you can't find it, please contact our team at hello@mikuta.com and provide us with the order number. We will be happy to send it your way!

In case your payment did not go through the first time around, please try once more. If the issue persists, we recommend trying a different payment method. You can also attempt a different device and clean your cache and cookies. When in doubt if your order was successfully registered and confirmed, kindly reach out to our team at hello@mikuta.com.

Yes, we accept payments in the local currencies of most countries we ship to. If your currency is supported by our system, you’ll be able to pay directly in that currency. In cases where your currency isn’t available, the checkout will automatically offer payment in Euros. Please note that all transactions are securely processed, and based on your location - selected at the bottom of our website - you will see the related payment currency.

The available payment methods in your country are displayed during the checkout process. You can also locate them at the bottom of our website when selecting your current location.

Discount codes should be entered during the checkout process under the “Discount code or gift card” field. To enjoy a 10% discount on your first order, please subscribe to our newsletter! 

Promo codes cannot be combined with current promotional campaigns.

As soon as your order is shipped, you receive an email with the tracking information, which will help you follow the delivery process! This is also available on your MIKUTA account under the 'My Orders' section. To log in to your MIKUTA customer account, please enter the same email address you used to place your order. 

In case the order isn’t successfully delivered in the first attempt there will most likely be  a second one. If you have any further questions, please reach out to our team.

The delivery method cannot be changed once the order is confirmed. To learn more about delivery times and costs, please visit our Shipping page.

For orders outside of the European Union, customs fees may apply. These fees are calculated by customs officials and are very hard to estimate before shipping. This amount is not charged by MIKUTA.

Occasionally, depending on their size, large orders need to be divided into different MIKUTA packages.

In case any items are missing from your order or you encounter a damage/defect, kindly reach out to our Customer Experience Team at hello@mikuta.com, sharing some images of the issue as well as the respective order number. We will be happy to assist you with a swift solution! 

We ship to more than 90 countries! You should be able to select your country at the checkout page. If your country isn't included, please drop us a message, and we'll be happy to help! 

We are temporarily not shipping to Croatia, Estonia, Romania, Slovakia, Bulgaria, Cyprus, Hungary, Latvia, Malta and Slovenia - we should have an update on this soon.

We are happy to announce that our first MIKUTA store will open this Fall in Berlin! Stay tuned for future news at MIKUTA Berlin Flagship Store. In the meantime, our collection is available at mikuta.com. 

During promotions period, longer delays of delivery can appear. We are currently experiencing longer delays in procurements, and longer delivery times.

If you need to exchange the size of an item, please note that you will need to return the original order and place a new one for the desired size.

To initiate your return, please use our online portal by visiting our Returns & Exchanges page. If you have any questions, please do not hesitate to contact our Customer Experience Team at hello@mikuta.com.

If you would like to return your order, please visit our Returns & Exchange page and follow the available instructions. You are allowed to return items within 30 days. The returned pieces can not be damaged or have any marks of usage, and they should be sent back in the original packaging when possible. In the unfortunate event of receiving a damaged item, please contact our Customer Experience Team at hello@mikuta.com.

Unfortunately, we can only accept returns sent with our prepaid return labels - created on our website at the Returns & Exchanges page.

For returns that do not comply with our current policy, kindly note that MIKUTA will not be responsible for any lost or damaged packages, as well as additional shipping costs.

Our clothing and accessories are mainly produced in Portugal! The country in which a certain product is produced can be found on every product page under MATERIAL + CARE. Our jewelry is made in Germany, except for THE BANGLES, which come from South Africa. Learn more about our production and heritage at https://mikuta.com/pages/behind-the-product. 

The Mikuta Brand was founded in Berlin by Jacqueline Mikuta and Klemens White. It all started out in 2019 with a small jewelry line, which expanded to a clothing line two years later. You can learn everything about our amazing story and inspirations here! 

Please send us an email at hello@mikuta.com or drop us a message on WhatsApp! Our team will be there for you! 

Unfortunately, we can only accept returns sent with our prepaid return labels - created on our website at the Returns & Exchanges page.

For returns that do not comply with our current policy, kindly note that MIKUTA will not be responsible for any lost or damaged packages, as well as additional shipping costs.