FAQs

While we try to keep our core collection pieces in-stock year round, there is no guarantee that our seasonal pieces will be re-stocked. 

Please enter your email address in the “NOTIFY ME” field on the desired product page, and if we do re-stock it, you’ll be the first to know.

We do not offer a pre-order service. To be promptly notified of the restocking of an item, please enter your email address in the “NOTIFY ME” field on the product page.

Yes! Discover our selection of unisex items here.

We release new collections often on a seasonal schedule. Sign up for our newsletter for exclusive updates on new collections, sales and events.

While we try to keep our core collection pieces in-stock year round, there is no guarantee that our seasonal or older pieces will be re-stocked. It’s also possible that the item has been shared as a sneak peek on social media, and will be available to you very soon!

Make sure to sign up for our newsletter to be the first to know about new releases. Still can’t find it? Reach out to our team at hello@mikuta.com with a screenshot of the item for more information.

Check our FIT + MEASUREMENTS dropdown section on each product page for information on general garment fit and the measurements of our models. Click ‘Open Size Guide’ for even more details on international size conversion and product measurements. 

Still need help? Reach out to our team at hello@mikuta.com.

Jacqueline is 1,76m and wears a size 26 in jeans. She typically wears sizes small - medium.

‘Oversized’ means a more roomy, cozy, or breezy fit, signature of the MIKUTA silhouette and comfort styling. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take your usual size and experiment with a drop shoulder, a longer sleeve, or layering, tucking, and folding hems for an oversized look.

Once an order has been placed, it cannot be modified. Orders can be cancelled for a limited time after they have been placed. If you would like to cancel your order, please send us an email at hello@mikuta.com as soon as possible, and our team will do our best to assist you.

No worries! Please check your email spam folder as well. If your order confirmation is not found there either, please contact our team at hello@mikuta.com.

Your invoice is available in the order confirmation email. If you can't find it, please contact our team at hello@mikuta.com and provide us with the order number. We will be happy to send it your way.

The MIKUTA warehouse is moving! We’re excited for this change to better serve our community with more efficient deliveries. While we move, please note that our Returns Portal will not be visible on our website.

Don’t worry - Returns are still possible! If you need to make a return during this time, simply scan the QR code included with your order to begin the return process. Make sure to carefully read and follow the step-by-step instructions also included with your order.

Questions? You can always reach us at hello@mikuta.com

Our Returns Portal will be back ASAP. Thank you for your understanding during this transition!

We currently do not offer a direct exchange service on our website. 

If you'd like a different size, color, or new piece entirely, please return the unwanted item and place a new order on our website.

To begin your return process, please click here to get started.

No. All returns must be processed by order number. If you have completed separate orders, please process the returns separately in order to receive full and accurate reimbursement.

Please visit our Returns Page and follow the numbered HOW TO MAKE A RETURN instructions. Once you have read and understood the instructions and conditions, click REGISTER A RETURN to begin the process. Once that's done, you can download the return label from the return portal directly or receive it via email confirmation. The return label must be printed out and attached to the outside of your return package.

In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed.

When received at the warehouse, your return will be processed within 5 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days. 

In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed. You will need it to open a claim with the carrier.

In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.

Yes! Just make sure to bring all return items in unworn, undamaged condition along with your digital or printed receipt and ideally the original packaging. Our Berlin flagship store (Rochstraße 5, Mitte, 10178, Berlin) team can process the return for you in person.

For both deliveries and returns, fees associated with shipping are unfortunately non-refundable. In order to adhere to our sustainability practices, most of our products are created in Europe. As such, there are occasional costs associated with our local development and product quality. 

Please visit our Returns Page for more information about global return costs.

We can only accept returns sent with our prepaid return labels - created on our Returns Page. For returns that do not comply with our current policy, kindly note that MIKUTA will not be responsible for any lost or damaged packages, as well as additional shipping costs.

In case your payment did not go through the first time around, please try once more. If the issue persists, we recommend trying a different payment method. You can also attempt a different device and clean your cache and cookies. When in doubt, if your order was successfully registered and confirmed, kindly reach out to our team at hello@mikuta.com.

Yes, we accept payments in the local currencies of most countries we ship to. If your currency is supported by our system, you’ll be able to pay directly in that currency. In cases where your currency isn’t available, the checkout will automatically offer payment in Euros. Please note that all transactions are securely processed, and based on your location - selected at the bottom of our website - you will see the related payment currency.

The available payment methods in your country are displayed during the checkout process. You can also locate them at the bottom of our website when selecting your current location.

As soon as your order is shipped, you receive an email with the tracking information, which will help you follow the delivery process! This is also available on your MIKUTA account under the ‘Latest Orders' section. To log in to your MIKUTA customer account, please enter the same email address you used to place your order.

During sale/promotional periods, delivery delays can occur due to the higher demand experienced by our warehouse team. Kindly check our Shipping Page to know more about our delivery times

In case the order isn’t successfully delivered in the first attempt there will most likely be a second one. If you have any further questions, please reach out to our team at hello@mikuta.com

The delivery method cannot be changed once the order is confirmed. To learn more about delivery times and costs, please visit our Shipping Page.

For orders outside of the European Union, customs fees may apply. These fees are calculated by customs officials and are very hard to estimate before shipping. This amount is not charged by MIKUTA. For more info, visit our Shipping Page and check the section TAXES & DUTIES.

Occasionally, depending on their size, large orders need to be divided into different MIKUTA packages. Rest assured that all items will be delivered to you intact and as quickly as possible.

In the unfortunate event that items are missing from your order or you encounter a damage/defect, kindly reach out to our team at hello@mikuta.com, sharing some images of the issue as well as the respective order number. We will be happy to assist you with a swift solution!

We ship to more than 90 countries! You should be able to select your country at the bottom of our website and during the checkout phase. If your country isn't included, please drop us a message, and we'll be happy to clarify.

We are currently not shipping to Belarus, Bulgaria, Cyprus, Croatia, Estonia, Hungary, Latvia, Malta, Romania, Russia, Slovakia and Slovenia.

Yes! Visit us at our Berlin Flagship Store at Rochstraße 5, Mitte, 10178 Berlin.

We’re working on it! You asked. We deliver. In-store ordering should be available at MIKUTA flagships very soon.

Yes! As long as all items are unworn and undamaged with all original tags and labels still attached. 

For returning an online order in-store, make sure to bring your digital or printed return receipt and ideally the original packaging with you to the store. 

For returning an in-store order via mail, follow the instructions on our Returns Page.

Yes! Purchase one of our prepaid digital gift cards here.

Yes. All digital gift cards can be redeemed both in-store and online. 

Yes! Sign up for our newsletter to get 10% off your first order and be the first to hear about new products, exclusive offers, and more. You’ll then receive an email with a discount code - happy shopping!

Discount codes should be entered during the checkout process under the “Discount code or gift card” field. To enjoy a 10% discount on your first order, please subscribe to our newsletter!

Discount codes cannot be combined with current promotional campaigns.

Our clothing and accessories are mainly produced in Portugal. The country in which a certain product is produced can be found on every product page under MATERIAL + CARE.

Our silver jewelry is made in Portugal, the stainless steel collection in Germany and THE BANGLES are handcrafted and produced in South Africa.

Learn more about our production and heritage at Behind Our Products.

The MIKUTA brand was founded in Berlin by Jacqueline Mikuta and Klemens Weiss in 2017 as a small jewelry line, which expanded to a clothing line two years later. Learn more about us and discover our full story here.

Please send us an email at hello@mikuta.com or drop us a message on WhatsApp! Our team is available from Monday to Friday, 9am - 9pm CEST and looking forward to helping you with your questions!