Returns
HOW TO MAKE A RETURN
- Place all unworn, undamaged pieces in the original packaging and remove all original shipping labels.
- Have your email and order number ready and begin the process through our returns portal.
- Print out your return label and attach it to the outside of the package.
- Once your return has been mailed, make sure to save your return receipt until a refund has been processed.
To start your return, please click “start a return” and follow the instructions.
RETURN GUIDELINES
- MIKUTA offers returns within 30 days after receiving the order.
- Pieces must be returned with no damages in their original unworn condition including all tags and labels.
- Returns should be sent back in the original packaging with all original shipping labels removed.
- If you believe a piece you’ve received is damaged, please contact our customer support at: hello@mikuta.com.
- In-store purchases cannot be returned online through this portal. Please return to the retail location where the purchase was made.
GLOBAL RETURN COSTS
For the majority of our EU customers, our carriers offer completely fee-free returns!
In order to adhere to our sustainability practices, most of our products are created in Europe. As such, there are exceptions associated with our local development and product quality. Please select your delivery country to confirm.
GERMANY
Return fees: Free
AUSTRIA & NETHERLANDS
Return fees: 10,00€
REST OF EUROPEAN UNION
Return fees: free
Including these countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
UNITED KINGDOM
Return fees: 10,00€
REST OF EUROPE
Return fees: 20,00€
UNITED STATES OF AMERICA
Return fees: 9,90 USD
Canada
Return fees: 29,90 CAD
REST OF THE WORLD
Return fees: 30,00€
KEY QUESTIONS
Where can I find the return label?
Follow the instructions above and click "Register a Return" to begin the return process. Once that's done, you can download the return label from the return portal directly or receive it via email confirmation. The return label must be printed out and attached to the outside of your return package.
What should I do with my return receipt?
In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed.
Can I make an exchange?
We do not offer exchanges. If you'd like a different size, style or color, please return the item and place a new order on our website.
When will I receive my refund?
When received at the warehouse, your return will be processed within 10 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days. In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed. You will need it to open a claim with the carrier.
What if I receive a damaged item?
In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com
Can I return multiple orders at once?
No. All returns must be processed by order number. If you have completed separate orders, please process the returns separately in order to receive full and accurate reimbursement.
Can I return an online order in-store? And vice versa?
Online orders can be returned in-store with ease. Just make sure to bring all return items in unworn, undamaged condition, along with your digital or printed receipt and ideally the original packaging. Our Berlin and Amsterdam flagship store teams can process your return in person.
For now, in-store orders cannot be returned online. All in-store purchases must be returned to the local retail location in which you bought them.
WHY IS THERE A SHIPPING FEE? CAN THIS BE REIMBURSED?
For both deliveries and returns, fees associated with shipping are unfortunately non-refundable.
How should I return a single order that has been delivered in multiple packages?
Larger orders are often divided into multiple packages for delivery. Should you wish to return a large order using multiple packages, please register the items separately so that each package has its own label. Kindly make sure to attach the return labels to each package according to the registered items inside.
Can I return my order from anywhere in the world?
No. We will only accept your return if it is shipped from the country where the order was originally delivered. For example, If you received you order in Germany, you must also return it from an address in Germany.
Any other questions?
Please contact our customer support at: hello@mikuta.com.