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Returns

The MIKUTA warehouse is moving! We’re excited for this change to better serve our community with more efficient deliveries. While we move, please note that our Returns Portal will not be visible on our website.

Don’t worry - Returns are still possible! If you need to make a return during this time, simply scan the QR code included with your order to begin the return process. Make sure to carefully read and follow the step-by-step instructions also included with your order.

Questions? You can always reach us at hello@mikuta.com

Our Returns Portal will be back ASAP. Thank you for your understanding during this transition!

RETURN GUIDELINES

  • MIKUTA offers returns within 30 days after receiving the order.
  • Pieces must be returned with no damages in their original unworn condition including all tags and labels. 
  • Returns should be sent back in the original packaging with all original shipping labels removed.
  • If you believe a piece you’ve received is damaged, please contact our customer support at: hello@mikuta.com.

GLOBAL RETURN COSTS

For the majority of our EU customers, our carriers offer completely fee-free returns!

In order to adhere to our sustainability practices, most of our products are created in Europe. As such, there are exceptions associated with our local development and product quality. Please select your delivery country to confirm. 

GERMANY

Return fees: Free

AUSTRIA & NETHERLANDS

Return fees: 10,00€

REST OF EUROPEAN UNION

Return fees: free

Including these countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

UNITED KINGDOM

Return fees: 10,00€

REST OF EUROPE

Return fees: 20,00€

UNITED STATES OF AMERICA & CANADA

Return fees: 20,00€

REST OF THE WORLD

Return fees: 30,00€

KEY QUESTIONS

Where can I find the return label? 

Follow the instructions above and click "Register a Return" to begin the return process. Once that's done, you can download the return label from the return portal directly or receive it via email confirmation. The return label must be printed out and attached to the outside of your return package.

What should I do with my return receipt?

In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed.

Can I make an exchange?

We do not offer exchanges. If you'd like a different size, style or color, please return the item and place a new order on our website.

When will I receive my refund?

When received at the warehouse, your return will be processed within 5 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days. In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed. You will need it to open a claim with the carrier.

What if I receive a damaged item?

In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com

Can I return multiple orders at once?

No. All returns must be processed by order number. If you have completed separate orders, please process the returns separately in order to receive full and accurate reimbursement. 

Can I return an online order in store?

Yes! Just make sure to bring all return items in unworn, undamaged condition along with your digital or printed receipt and ideally the original packaging. Our Berlin flagship store (Rochstraße 5, 10178, Berlin) team can process the return for you in person.

WHY IS THERE A SHIPPING FEE? CAN THIS BE REIMBURSED?

For both deliveries and returns, fees associated with shipping are unfortunately non-refundable.

Any other questions?

Please contact our customer support at: hello@mikuta.com.