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Returns

Do you need to return your order? You can start the process by clicking below on “register a return”:

Register a return


REGISTER A RETURN

GERMANY

Return fees: Free

AUSTRIA & NETHERLANDS

Return fees: 10,00€

REST OF EUROPEAN UNION

Return fees: free

Including these countries: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

UNITED KINGDOM

Return fees: 10,00€

REST OF EUROPE

Return fees: 20,00€

UNITED STATES OF AMERICA & CANADA

Return fees: 20,00€

REST OF THE WORLD

Return fees: 30,00€


returns conditions

30 DAYS RETURNS

You can start a return within 30 days after receiving the order.

Preferably, the returns should be sent back in the original packaging but please make sure to remove all the original shipping labels.

DAMAGED PIECES

Items damaged after receipt or items with any marks of usage can’t be returned.

In the unfortunate event of receiving a damaged item, please contact our customer support at: hello@mikuta.com.

REFUND CONDITIONS

When received at the warehouse, your return will be processed within 4 business days. We will notify you by email as soon as we have issued your refund. The refund will be reflected on your bank statement within 2-5 business days.
In the unlikely event of any delays or losses during the return shipment process, please do not discard your return receipt until your refund has been processed.



questions on returns?

If you have any questions regarding the return process, please contact our customer support at: hello@mikuta.com, thank you. We're happy to help!