Returns & exchanges - non-EU customers

Please note: We do not offer free returns/ exchanges.



STEP 1: Please fill out and print our return form and add it to your return shipment.

STEP 2: Please return (standard shipping) your item(s) to:


Acut Fulfillment GmbH
c/o byrd
Motzener Straße 36-38
12277 Berlin



For exchanges, simply return the item(s) you would like to exchange as described above.
Then order the new item(s).

Customers are allowed to return/ exchange purchases within 30 days but are responsible for all associated shipping charges, taxes and fees.

The product can not be damaged or have any marks of usage. The item(s) must be in its original condition (not washed, stained, worn, altered, damaged) and must be sent back in the original packaging.

For footwear and swimwear, please make sure to include all item boxes and dust bags with your return. Swimwear can only be returned if the hygiene seal has not been removed.

In case of a defective product please get in touch with us at

Please note: Returns are being shipped to our warehouse in Germany.